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ITIL® V5 Foundation (ITIL5F)
ITIL® is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
2 days
£ 1295
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ITIL® V5 Foundation Bridge (ITIL5FB)
The ITIL® (version 5) Foundation Bridge training course focuses on the key enhancements introduced in ITIL® (version 5) and your ability to apply them in modern digital environments.
1 day
£ 995
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ITIL® V5 Experience (ITIL5MPEX)
This course provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance.
3 days
£ 2045
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ITIL® V5 Product (ITIL5MPPR)
This course provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance.
3 days
£ 2045
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ITIL® V5 Service (ITIL5MPSV)
This course equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance.
1 day
£ 2045
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ITIL® V5 Strategy (ITIL5SLST)
This course equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance.
1 day
£ 2045
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ITIL® V5 Transformation (ITIL5TRF)
This course equips candidates with guidance to transform the way organisations work by balancing governance, execution and continual learning.
1 day
£ 2045
ITIL® and IT Service Management Training
Effective IT Service Management sits at the core of reliable, high performing organisations. From incident response and change control to service design and continual improvement, strong ITSM practices ensure technology supports the business rather than slowing it down.
Our ITIL® training courses help IT professionals build structured, practical approaches to managing services across their lifecycle. Whether you are introducing formal ITSM processes for the first time or strengthening mature service operations, our portfolio supports recognised ITIL® certification pathways and real world application.
Who should attend ITIL® Courses
Whether you are building foundational knowledge or progressing to advanced certifications, ITIL® training helps create shared understanding and more consistent service delivery. The courses are relevant to IT service desk analysts and support technicians, operations and infrastructure engineers, service managers and team leaders, project managers working closely with IT delivery and anyone responsible for improving IT processes, governance or customer experience within technology teams.
If you are unsure which level or module is right for your role, we can help map your experience and responsibilities to the most appropriate course or take a look at our Certification Pathway information.
Which ITIL® Pathway Is Right For You?
ITIL® V5 Training Courses
ITIL® V5 builds on V4 and introduces updated guidance for organisations operating in increasingly automated, data-driven and AI-enabled environments. The framework places greater emphasis on intelligent service management, automation, digital workflows and the role of AI in improving service delivery and decision-making. This makes ITIL® V5 particularly relevant for organisations modernising IT operations, adopting automation or embedding AI into support and service processes. It reflects the shift toward self-service, predictive support models and more adaptive service delivery approaches.
ITIL® V5 focuses on:
- AI-assisted service management and decision support
- Automation and intelligent workflows
- Digital-first service delivery models
- Data-driven service improvement
- Integration with DevOps and product teams
- Continuous value creation using modern platforms
Explore more about the ITIL® V5 Certification Pathways
Why Choose Skilltec for ITIL® Training?
Skilltec delivers practical ITIL® training designed for real workplace application. Our courses focus on helping learners understand how ITIL® concepts apply within their organisation, not just preparing for certification.
Organisations choose Skilltec because we offer:
- Expert-led ITIL® training
- Flexible delivery options
- Small class sizes
- Practical, real-world focus
- Support for individuals and teams
- Integration with wider IT and Microsoft training
We work with public sector and commercial organisations, helping teams improve service delivery, communication and operational performance.
Delivery Options
We understand that IT teams often work to tight operational schedules, so flexibility is key. ITIL® courses can be delivered as live virtual classroom sessions with interactive discussion and exam preparation on scheduled public dates, onsite as closed company courses or as part of a wider IT capability development programme. Discounts may be available for group bookings or organisations planning multi-level certification pathways.
What’s Included
Every ITIL® course includes expert instruction from experienced trainers, clear learning objectives aligned to certification requirements where applicable, practical examples drawn from real service environments, exam preparation guidance for accredited courses, supporting materials and a course completion certificate. Where certification is included, we provide information on exam booking and format so delegates feel fully prepared.
ITIL® Training FAQs
What is ITIL® and why is it important?
ITIL® is a widely recognised framework for IT service management. It provides best practice guidance on designing, delivering and continually improving IT services to ensure they create value for the business.
Which ITIL® course should I start with?
Most professionals begin with ITIL® Foundation to gain a solid understanding of the framework. From there, you can progress to more specialised or advanced modules depending on your role and career goals.
Is ITIL® training only for service desk teams?
No. While ITIL® is highly relevant for service desk and operations teams, it is also valuable for managers, project professionals and anyone involved in delivering or supporting IT services.
Do your ITIL® courses include the certification exam?
We provide guidance on the certification process and can confirm whether the exam is included at the time of booking. If you are booking for a team, we can clarify exam arrangements and timelines in advance.
How can we help?
Call us: 0117 370 1970