Choosing between ITIL 4 and ITIL Version 5 depends on your current certifications, organisational maturity and future direction.

ITIL® 4 Training Courses

ITIL® 4 provides a structured framework for modern IT service management, focusing on value-driven service delivery, collaboration between teams and aligning IT services with business outcomes. It remains widely adopted and is often the right choice for organisations building consistent service management practices or progressing existing ITIL learners.

ITIL® 4 is particularly suitable for organisations looking to formalise service management processes, improve operational consistency and create a shared language across IT teams. It supports service desks, operations teams and IT managers responsible for delivering reliable, measurable services.

ITIL® 4 courses include:

• ITIL 4 Foundation
• ITIL 4 Create, Deliver and Support
• ITIL 4 Drive Stakeholder Value
• ITIL 4 High Velocity IT
• ITIL 4 Direct, Plan and Improve
• ITIL 4 Digital and IT Strategy

These courses support progression toward Managing Professional and Strategic Leader designations and help teams apply ITIL® principles in real-world service environments.

The V5 Foundation course is designed for new learners, while the Bridge option supports professionals transitioning from earlier ITIL certifications to the latest version.

ITIL® Version 5 Training Courses

ITIL Version 5 builds on ITIL 4 and introduces updated guidance for organisations operating in increasingly automated, data-driven and AI-enabled environments. The framework places greater emphasis on intelligent service management, automation, digital workflows and the role of AI in improving service delivery and decision-making.

This makes ITIL Version 5 particularly relevant for organisations modernising IT operations, adopting automation or embedding AI into support and service processes. It reflects the shift toward self-service, predictive support models and more adaptive service delivery approaches.

ITIL® Version 5 focuses on:

• AI-assisted service management and decision support
• Automation and intelligent workflows
• Digital-first service delivery models
• Data-driven service improvement
• Integration with DevOps and product teams
• Continuous value creation using modern platforms

Both pathways improve service quality, operational efficiency and alignment between IT services and business needs.

Why Choose Skilltec for ITIL Training?

Skilltec delivers practical ITIL training designed for real workplace application. Our courses focus on helping learners understand how ITIL concepts apply within their organisation, not just preparing for certification.

Organisations choose Skilltec because we offer:

• Expert-led ITIL training
• Flexible delivery options
• Small class sizes
• Practical, real-world focus
• Support for individuals and teams
• Integration with wider IT and Microsoft training

We work with public sector and commercial organisations, helping teams improve service delivery, communication and operational performance.

Delivery options 

We understand that IT teams often work to tight operational schedules, so flexibility is key. ITIL® and ITSM courses can be delivered as live virtual classroom sessions with interactive discussion and exam preparation on scheduled public dates, onsite as closed company courses tailored to your service environment, or as part of a wider IT capability development programme. Discounts may be available for group bookings or organisations planning multi-level certification pathways. 

What’s included

Every ITIL® and IT Service Management course includes expert instruction from experienced trainers, clear learning objectives aligned to certification requirements where applicable, practical examples drawn from real service environments, exam preparation guidance for accredited courses, supporting materials and a course completion certificate.  Where certification is included, we provide information on exam booking and format so delegates feel fully prepared.