ITIL® V5 Product

Course Overview:

 This course provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers practical direction to help align people, processes and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals.

Target Audience:

 This course is aimed at:

• Individuals continuing their journey in service management.
• Product and digital delivery roles.
• Service management and delivery roles.
• Architecture and design roles.
• Software and application development teams.

Course Objectives:

 By actively participating in this course, you will learn about the following:

• Enable delivery of sustainable, high-impact digital products by integrating product development and delivery activities.
• Reduce silos, support alignment with evolving business needs, and enable a culture of velocity, innovation, agility and value creation.
• Apply ITIL® principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices.
• Position integrated product and service management as a strategic, tactical and operational enabler that aligns investment with outcomes.

Course Content:

 Module 1: Digital Products and Services

• Introduction to digital products and services
• The ITIL® Product and Service Lifecycle management activities

Module 2: Discover

• Key concepts and practices of the 'discover' activity
• Steps and outputs of the 'discover' activity
• Success factors and metrics of the 'discover' activity

Module 3: Design

• Key concepts and practices of the 'design' activity
• Steps and outputs of the 'design' activity
• Success factors and metrics of the 'design' activity

Module 4: Acquire

• Key concepts and practices of the 'acquire' activity
• Steps and outputs of the 'acquire' activity
• Success factors and metrics of the 'acquire' activity

Module 5: Build

• Key concepts and practices of the 'build' activity
• Steps and outputs of the 'build' activity
• Success factors and metrics of the 'build' activity

Module 6: Transition

• Key concepts and practices of the 'transition' activity
• Steps and outputs of the 'transition' activity
• Success factors and metrics of the 'transition' activity

Module 7: Operate

• Key concepts and practices of the 'operate' activity
• Steps and outputs of the 'operate' activity
• Success factors and metrics of the 'operate' activity

Module 8: Deliver

• Key concepts and practices of the 'deliver' activity
• Steps and outputs of the 'deliver' activity
• Success factors and metrics of the 'deliver' activity

Module 9: Support

• Key concepts and practices of the 'support' activity
• Steps and outputs of the 'support' activity
• Success factors and metrics of the 'support' activity

Module 10: Lifecycle Management

• Managing the end-to-end lifecycle
• ITIL®, AI and other frameworks

Prerequisites:

 The candidate must have passed one of the below certifications:

• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

Recommended prerequisites:

• ITIL5F – ITIL® (Version 5) Foundation – Including Exam
• ITIL5F-2 – ITIL® (Version 5) Foundation (2 days) – Including Exam

Certification / Exam:

 This course includes the ITIL® V5 Product examination.

The exam is 90 minutes long and consists of 40 multiple-choice questions. Exam vouchers are provided with this course and have a validity of 12 months — you will need to schedule your exam within this time frame.

Further Information:

For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk

This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.