Leadership and Management Training

Our leadership and management courses are for new and experienced managers who need to lead people, not just manage tasks. Typical topics include introduction to management, leadership and motivation, managing change, managing poor performance, mastering performance appraisals, coaching for success, effective communication and feedback, effective group facilitation, and recruitment and selection. These courses focus on real conversations, such as setting expectations, giving feedback, handling tricky situations and keeping people engaged through change.

Personal Development & Essential Business Skills Courses

Personal development and essential business skills courses help individuals work effectively whatever their role. Topics include assertiveness and confidence, building resilience, effective business communication, time management and personal productivity, personal impact and influencing, administration skills, report writing, chairing meetings, presentation skills and running effective virtual meetings. Courses are practical and reflective, giving people tools they can use immediately as well as space to think about their own habits.

Sales, Customer Service and Client Experience

Our sales and customer service courses support customer facing teams to handle everyday interactions well. They focus on building rapport and managing expectations, handling difficult conversations and complaints, communicating clearly on the phone, online and in person, and staying calm, professional and empathetic under pressure.

HR and Training Development

For HR professionals, line managers and in house trainers, we offer courses such as train the trainer, conducting interviews, diversity and inclusion, lone working and handling conflict, managing poor performance, mastering performance appraisals and coaching skills for managers. These courses support fair, consistent people practices and help managers feel confident in their responsibilities.

Delivery Options

We recognise it can be hard to take whole teams away from the day job, so we offer flexible delivery. Public Scheduled Courses are delivered as instructor-led, live virtual classroom sessions with plenty of discussion and interaction. If you have a group of people, then we can offer you closed company courses either virtually or onsite at your premises or a chosen venue. 

We also offer bespoke programmes that are tailored to your organisation which may combine several topics into a tailored development journey for a team, department or cohort. Discounts may be available for group bookings and closed company courses.

What’s Included

Every Business Skills course includes expert facilitation from an experienced, specialised trainer who is an expert in their field.  Our course outlines are clear so you know what to expect and the learning objectives to be achieved. The format of our courses include practical exercises, discussion and real world scenarios and we provide supporting materials or hand outs to refer back to. 

Once you have completed your course, a course completion certificate is issued for each delegate and access to post course support should you have further questions on topics covered. Where appropriate, we also provide recommended next steps so you can build a simple development pathway.