ITIL® V5 Foundation

Course Overview:

ITIL® is the most widely adopted framework for managing technology-based services and creating value for stakeholders.  It has evolved beyond IT service management into a best-practice framework for digital product and service management.

The ITIL® (version 5) Foundation training course is the very latest best-practice guidance. It gives a broad understanding of the latest concepts and terminology used in Service Management worldwide, including AI and digital products and services.

Target Audience:

 The target group for the ITIL® V5 Foundation Certificate in IT Service Management is:

•        Individuals at the start of their journey in Service Management.
•        Service Management Practitioners and Managers
•        Existing ITIL qualification holders wishing to update their knowledge.

Course Objectives:

 The purpose of the Foundation course and qualification is to introduce students to the essential concepts of ITIL® 5 and prepare them to take the ITIL® (version 5) Foundation Certificate in IT Service Management. The course will give students an understanding of the common language and key concepts of ITIL® 5. Furthermore, the qualification will enable students to progress onto more specialised ITIL® 5 courses and qualifications.

The course provides an overview of the ITIL® framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements can be used to create, deliver, and continually improve products and services. ITIL® Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organisations apply ITIL® guidance to improve performance, collaboration, and outcomes.

The ITIL® (Version 5) Foundation certificate is a prerequisite for the ITIL® (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL® Framework in context.

Course Content:

Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.

Key ITIL® Terms and Definitions

• Product and service management
• Experience, strategy and transformation
• Service offerings
• Value co-creation
• Service relationships

The ITIL® Four Dimensions of Product and Service Management

• Internal and external factors

The ITIL® Product and Service Lifecycle

• Introduction to the ITIL® Product and Service Lifecycle
• Purpose and scope of the ITIL® Product and Service Lifecycle activities

The ITIL® Value System

• The purpose and components of the ITIL® Value System
• The 7 ITIL® Guiding Principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate
• Governance
• Value Chain and Lifecycle Management Activities
• Management Practices
• The ITIL® Continual Improvement Model

Value Stream Identification, Mapping and Management

• Key concepts of value stream mapping and management
• Application of value streams
• Purpose of value stream mapping and management

ITIL® and AI

• Introduction to AI
• ITIL® AI Governance

ITIL® and Other Frameworks

• ITIL® and DevOps
• ITIL® and PRINCE2

Prerequisites:

Whilst this course has no specific pre-requisites, it is assumed that students will have a basic understanding of IT and IT concepts.

Certification / Exam:

The official examination is a 1-hour closed-book, multiple-choice examination comprising 40 questions. The pass score is 65% (26 out of 40).

Further Information:

 For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk

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