ITIL® V5 Experience
Course Code: ITIL5MPEX
Duration: 3 days
Price: £2045.00
Upcoming Events
- Virtual Classroom
- Mon 25 January 2027
- 3 days
- £2,045.00 (€2,380.00)
- Virtual Classroom
- Mon 22 March 2027
- 3 days
- £2,045.00 (€2,380.00)
Course Overview:
This course provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes and technology to deliver user-centric, outcome-driven experiences.
Target Audience:
This course is aimed at:
- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals
Course Objectives:
By actively participating in this course, you will learn about the following:
- Enable the design, delivery and continual improvement of meaningful digital experiences by embedding experience thinking into products and services
- Connect decision-making to real-world outcomes, improving returns, sharpening positioning and strengthening executive alignment
- Improve time to market by reducing rework and improving the relevance, usability and satisfaction of what is delivered
- Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues
Course Content:
Module 1: Key ITIL® terms and definitions
- Key concepts of ITIL®
- Key concepts of Experience
Module 2: ITIL® Experience
- Service Stakeholders
- Experience and the ITIL® Four Dimensions
- Experience in the ITIL® Product and Service Lifecycle
Module 3: Capturing experience
- Key concepts of experience capture
- Experience evidence
Module 4: Service Journey
- Service relationships, agreements, and journeys
- Organizations
- Consumer stakeholders
- Provider stakeholders
- Digital experience improvement
Module 5: ITIL® and AI
- Experience management in the AI context
- AI Governance
Module 6: ITIL® and other frameworks
- ITIL® and DevOps
- ITIL® and PRINCE2®
Prerequisites:
The candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Recommended prerequisites:
- ITIL5F – ITIL® (Version 5) Foundation – Including Exam
- ITIL5F-2 – ITIL® (Version 5) Foundation (2 days) – Including Exam
Certification / Exam:
This course includes the ITIL® V5 Experience examination.
The exam is 90 minutes long and consists of 40 multiple-choice questions. Exam vouchers are provided with this course and have a validity of 12 months — you will need to schedule your exam within this time frame.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
The ITIL® Courses are offered by ATO Somerset CC and Global Knowledge Training Ltd. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
