ITIL® V5 Transformation
Course Code: ITIL5TRF
Duration: 1 day
Price: £2045.00
Upcoming Events
- Virtual Classroom
- Wed 17 February 2027
- 1 day
- £2,045.00 (€2,380.00)
- Virtual Classroom
- Wed 31 March 2027
- 1 day
- £2,045.00 (€2,380.00)
Course Overview:
This course equips candidates with guidance to transform the way organisations work by balancing governance, execution and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
Target Audience:
This course is aimed at:
- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.
Course Objectives:
By actively participating in this course, you will learn about the following:
- Explain core ITIL® concepts and how they support transformation.
- Describe transformation layers, stages, steps, patterns and contexts.
- Explain how tools, methods, techniques, governance models and measurements are used in transformation.
- Explain how AI, DevOps and PRINCE2® integrate with ITIL® for value creation.
Course Content:
Module 1: Introduction to ITIL® Transformation
- Key concepts of ITIL®
- Key concepts of ITIL® Transformation
Module 2: The ITIL® Transformation Model
- Layers, stages, steps, and contextual adaptation in transformation
- End-to-end examples
Module 3: Transformation patterns
- Introduction to transformation patterns
- Initiation patterns
- Governance patterns
- Execution patterns
Module 4: Measurement, learning, and synthesis
- Tools, methods and techniques
- Measurement and evidence
- Learning and knowledge transfer
Module 5: ITIL® and AI
- Transformation in the AI context
- AI governance
Module 6: ITIL® and other frameworks
- ITIL® and DevOps
- ITIL® and PRINCE2®
Prerequisites:
The candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Recommended prerequisites:
- ITIL5F – ITIL® (Version 5) Foundation – Including Exam
- ITIL5F-2 – ITIL® (Version 5) Foundation (2 days) – Including Exam
Certification / Exam:
This course includes the ITIL® V5 Transformation examination.
The exam is 90 minutes long and consists of 40 multiple-choice questions. It is an open book exam with a pass mark of 70%. Exam vouchers are provided with this course and have a validity of 12 months — you will need to schedule your exam within this time frame.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
The ITIL® Courses are offered by ATO Somerset CC and Global Knowledge Training Ltd. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
