ITIL® V5 Service
Course Code: ITIL5MPSV
Duration: 1 day
Price: £2045.00
Upcoming Events
- Virtual Classroom
- Mon 11 January 2027
- 1 day
- £2,045.00 (€2,380.00)
Course Overview:
This course equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses on aligning people, processes and technology to manage services across the full lifecycle, supporting resilience, responsiveness and improved customer satisfaction
Target Audience:
This course is aimed at:
- Service management and service delivery professionals.
- Product and digital delivery roles.
- Architecture and service design roles.
- Software and application development teams.
Course Objectives:
By actively participating in this course, you will learn about the following:
- Apply ITIL® principles across incident, request, problem, change and continual improvement practices, improving reliability, resilience and measurable value delivery.
- Break down silos by aligning service delivery with business objectives, leveraging automation and supporting continual improvement.
- Position service management as a strategic, tactical and operational enabler, linking investment decisions directly to business outcomes.
Course Content:
Module 1: Digital Products and Services
- Introduction to digital products and services
- The ITIL® Product and Service Lifecycle management activities
Module 2: Discover
- Key concepts and practices of the 'discover' activity
- Steps and outputs of the 'discover' activity
- Success factors and metrics of the 'discover' activity
Module 3: Design
- Key concepts and practices of the 'design' activity
- Steps and outputs of the 'design' activity
- Success factors and metrics of the 'design' activity
Module 4: Acquire
- Key concepts and practices of the 'acquire' activity
- Steps and outputs of the 'acquire' activity
- Success factors and metrics of the 'acquire' activity
Module 5: Build
- Key concepts and practices of the 'build' activity
- Steps and outputs of the 'build' activity
- Success factors and metrics of the 'build' activity
Module 6: Transition
- Key concepts and practices of the 'transition' activity
- Steps and outputs of the 'transition' activity
- Success factors and metrics of the 'transition' activity
Module 7: Operate
- Key concepts and practices of the 'operate' activity
- Steps and outputs of the 'operate' activity
- Success factors and metrics of the 'operate' activity
Module 8: Deliver
- Key concepts and practices of the 'deliver' activity
- Steps and outputs of the 'deliver' activity
- Success factors and metrics of the 'deliver' activity
Module 9: Support
- Key concepts and practices of the 'support' activity
- Steps and outputs of the 'support' activity
- Success factors and metrics of the 'support' activity
Module 10: Lifecycle Management
- Managing the end-to-end lifecycle
- ITIL®, AI and other frameworks
Prerequisites:
The candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Recommended prerequisites:
- ITIL5F – ITIL® (Version 5) Foundation – Including Exam
- ITIL5F-2 – ITIL® (Version 5) Foundation (2 days) – Including Exam
Certification / Exam:
This course includes the ITIL® (Version 5) Service examination.
The exam is 90 minutes long and consists of 40 multiple-choice questions. Exam vouchers are provided with this course and have a validity of 12 months — you will need to schedule your exam within this time frame.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
The ITIL® Courses are offered by ATO Somerset CC and Global Knowledge Training Ltd. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
