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Effective Customer Service - (BSECS)
Discover how to generate repeat business, improve every customer experience, and increase satisfaction levels by gaining the skills and techniques…
1 day
£ 395
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Telephone Skills for Professionals - (BSTS)
Did you know that in a face-to-face conversation the tone of your voice accounts for 40% of the impression you make?
1 day
£ 195
Customer Service Training
Exceptional Customer Service Representatives require exceptional customer service training. Because great customer service builds loyalty, protects your brand and gives you a competitive edge. But it doesn’t happen by accident - it takes training, confidence and a clear understanding of what great service looks like.
At Skilltec, our customer service courses are built around real conversations, real customers and real pressure. Whether on the phone, face-to-face or online, we help teams deliver consistently excellent experiences - even when things go wrong.
We make customer service feel human, not scripted. Our training is grounded in empathy, authenticity and everyday service challenges. Participants leave feeling more confident, equipped and ready to apply what they’ve learned. Courses are interactive, scenario-based and tailored to the real customer conversations your teams are having every day.
Who Should Take These Courses?
- Frontline staff in retail, hospitality, healthcare or office environments
- Contact centre and call handling teams
- Sales and service support roles
- Admin or reception staff
- Any team member representing your brand to customers or clients
Explore Our Customer Service Courses
Customer Service Essentials
Master the fundamentals of outstanding service. Learn how to greet customers professionally, understand needs, and deliver a positive experience from start to finish.
Dealing with Difficult Customers
Turn challenging conversations into constructive outcomes. Learn how to stay calm, listen actively and resolve issues without escalating conflict.
Complaint Handling
Handle complaints with confidence and care. Discover techniques for de-escalating situations, rebuilding trust and leaving customers feeling heard and respected.
Customer Experience: Going the Extra Mile
Take service from good to great. Explore the mindset, behaviours and practical actions that make your brand memorable for the right reasons.
Telephone Skills
Communicate clearly, politely and professionally over the phone. Build rapport, manage tone and structure calls that leave a strong impression.
Building Resilience
Resilient people are flexible, energetic and motivated. Discover how to build resilience and emotional intelligence.
Customer Service Skills FAQs
Are these courses suitable for all roles?
Yes. Our essentials course is perfect for onboarding, and we also offer advanced options for experienced staff.
Can we use real customer examples in training?
Absolutely. We encourage teams to bring real scenarios to make the learning highly relevant.
Can we mix and match courses for a full programme?
Absolutely. We often design personal development pathways tailored to your team’s specific needs.
Are they available online or in person?
Both. We offer live virtual sessions and in-person workshops, as well as public and in-house options.
Do the courses include practical tools and exercises?
Absolutely - every course includes reflection, group interaction, takeaways and techniques that participants can use immediately in their role.
Do you run refresher training?
Yes - many teams revisit core skills annually to reinforce good habits and service standards.
How can we help?
Call us: 0117 370 1970