Managing Poor Performance
Course Code: BSMPP
Duration: 1 day
Price: £395
Upcoming Events
- Virtual Classroom
- Wed 17 June 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Wed 30 September 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Tue 22 December 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Wed 17 March 2027
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Tue 1 June 2027
- 1 day
- £395.00 (€460.00)
Course Overview:
What do you do when a superstar employee starts missing deadlines and arriving late, or when a team is resistant and reluctant to change their ways of working, following modernisation?
This course will help you to understand the reasons why your employees are not performing as expected and the human resources procedures that can be implemented to support them. You will develop a toolkit of questioning, listening, and feedback skills that can help you to explore issues with your employees, find solutions, and de-escalate challenging behaviours.
Target Audience:
This course is perfect for managers, HR professionals, and team leaders who want to develop better techniques for managing poor performance.
Course Objectives:
By actively participating in this course, you will learn how to:
- Understand the reasons for poor performance.
- Describe the different stages of the disciplinary and capability procedures.
- Use the disciplinary and capability procedures as appropriate.
- Use appropriate questioning, listening and feedback skills to explore different issues.
Course Content:
- Standards of performance
- Identifying performance gaps
- Exploring performance gaps
- Giving feedback
- Managing reactions to feedback
- Questioning and listening skills
- Disciplinary procedures
- Capability procedures
- Record keeping
- Case studies and practice
Prerequisites:
You will need to bring a copy of your company’s Disciplinary and Capability procedures to use as reference throughout the day. For Virtual Classroom training you will also need a laptop or PC with a working microphone. A webcam is recommended for the best experience!
Certification / Exam:
There is no exam relating to this course.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
