Handling Conflict
Course Code: BSHC
Duration: 1 day
Price: £395
Upcoming Events
- Virtual Classroom
- Wed 20 May 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Mon 7 September 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Tue 8 December 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Wed 3 March 2027
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Mon 28 June 2027
- 1 day
- £395.00 (€460.00)
Course Overview:
Contrary to popular belief, conflict in the workplace can be a positive thing and even a catalyst for personal growth if managed well. Left unchecked however, even minor disputes can spiral out of control leaving your team divided and customers feeling frustrated and unheard.
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive. You will identify when conflict might occur and develop a range of techniques that you can use to diffuse tension and affect a positive outcome
Target Audience:
This course is suitable for anyone who wishes to better understand how to manage workplace conflicts, create conflict resolution, and improve their confidence in conflict situations
Course Objectives:
By actively participating in this course, delegates will be able to:
- Recognise conflict as an aspect of everyday life.
- Understand attitudes to conflict.
- Identify your own style of conflict management.
- Understand why conflict escalates and recognise signs.
- Avoid aggressive and passive responses.
- Use a range of communication tools to develop new ways of handling conflict.
- Feel more positive about your ability to manage conflict.
- Use assertiveness to communicate your message.
- Maintain composure around difficult people.
Course Content:
- What is conflict
- Thomas Kilmann questionnaire
- Assertive responses
- 5 modes of handling conflict
- Building Rapport
- Understanding yourself and others
Prerequisites:
There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!
Certification / Exam:
There is no exam relating to this course.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
