ITILV4 Foundation
Course Code: ITIL4F
Duration: 3 days
Price: £1595
Upcoming Events
- Virtual Classroom
- Mon 18 May 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 15 June 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 13 July 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 10 August 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 7 September 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 5 October 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 2 November 2026
- 3 days
- £1,495.00 (€1,870.00)
- Virtual Classroom
- Mon 30 November 2026
- 3 days
- £1,495.00 (€1,870.00)
Course Overview:
The ITIL® V4 Foundation course is the initial course in the ITIL® training and examination scheme. The purpose of the Foundation course and qualification is to introduce students to the essential concepts associated with ITIL® V4 and prepare students to take the ITIL® V4 Foundation Certificate in IT Service Management.
The course will give students an understanding of the common language and key concepts of ITIL®. Furthermore, the qualification will enable students to progress onto more specialised ITIL® V4 courses and qualifications.
Target Audience:
The target group for the ITIL® V4 Foundation Certificate in IT Service Management is:
- Individuals at the start of their journey in Service Management.
- ITSM Managers and aspiring ITSM Managers.
- Individuals working in other parts of IT (digital, product or development) with interface to the service delivery.
- Existing ITIL qualification holders wishing to update their knowledge.
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
Course Objectives:
By actively participating in this course, you will learn about the following:
- Understand the key concepts of service management.
- Understand how the ITIL® guiding principles can help an organisation adopt and adapt service management.
- Describe the nature, use and interaction of the seven guiding principles.
- Understand the purpose and components of the ITIL® service value system.
- Understand the activities of the service value chain and how they interconnect , and describe the inputs , out puts and purpose of each value chain activity.
- Recall the purpose of the ITIL® practices.
Course Content:
Key Concepts of Service Management
The ITIL® guiding principles:
- Focus on value.
- Start where you are.
- Progress iteratively with feedback.
- Collaborate and promote visibility.
- Think and work holistically.
- Keep it simple and practical.
- Optimise and automate.
The purpose and components of the ITIL® service value system.
The activities of the service value chain and how they interconnect. Describe the inputs, outputs and purpose of each value chain activity:
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Delivery & Support
Recall the purpose of the following ITIL® V4 Practices
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change control
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
The following ITIL® practices are covered in more detail:
- Continual improvement
- Change control
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Prerequisites:
Whilst this course has no specific pre-requisites, it is assumed that students will have a basic understanding of IT and IT concepts.
Certification / Exam:
The course prepares delegates for the 1-hour online examination. This examination takes the form of a closed book, multiple choice exam comprising of 40 questions. The pass score is 65% (26 out of 40)
Exams take place remotely via PeopleCert Online Proctoring which can either be booked directly by yourself or your trainer will organise for you. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam. Please see attached document and talk to your IT Department regarding any concerns about firewalls and permissions.
PeopleCert ExamShield Technical Details
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
The ITIL® V4 Courses are offered by ATO Somerset CC. ITIL® V4 is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
