APMG Change Management Foundation & Practitioner

Course Overview:

This 5-day training course provides delegates with the opportunity to look at approaches to managing change and demonstrate they can apply the principles in practice. Four core areas will be explored: change and the organisation, change and the individual, communications and stakeholder engagement and change management in practice. Together they will enable a delegate to develop a comprehensive change management plan to support effective change within an organisation.

Target Audience:

• Anyone interested in understanding the basic principles of achieving successful organisational change, transition or transformation.
• Team members involved in organisational change, transition or transformation projects.
• Professionals pursuing the Change Management Practitioner certificate which the Change Management Foundation certificate is a pre-requisite.

Course Objectives:

By actively participating in this course, you will learn about the following:

• How the process of organisational change or transformation occurs.
• The roles needed to assemble teams most likely to achieve successful organisational change.
• How people react to organisational change and how to help them adapt.
• Developing strategies to keep people motivated while an organisation undergoes change.
• The different types of change process e.g. planned and emergent change.
• How to keep stakeholders engaged while an organisation undergoes change.

Course Content:

The Change Management Foundation and Practitioner course gives delegates the opportunity to comprehensively explore current thinking on how to manage organisation change. Classroom sessions will introduce delegates to the foundation and practitioner level content of The Effective Change Manager's Handbook and provide an opportunity to test their understanding through practical group work and the use of sample examination papers. Additional evening work will be required in the form of consolidation reading and further sample examination questions. The evening work is an integral part of the course and delegates should expect to spend approximately two and half hours on these activities each evening.

The course will cover the following syllabus areas:

Change and the Organisation

Defining Change

Organisations are exposed to wide variety of factors which they need to respond to in order to survive and prosper. Delegates will consider:

• Why their organisations need to change and the implications for this on the design of the change programme

 Change, the Organisation and the Individual

A Change Management Perspective

Successful change typically involves careful design and delivery of new products, services or processes. However, the same care and attention is also needed for the 'people' element of any change. Delegates will consider:

• The impact of change on the individual and what implications this has when planning change.
• How different organisational cultures can affect the change experience
• What frameworks are available to support the creation of a 'people focused' change management plan
• Key roles in supporting successful change

Education and Learning Support

Change usually involves people learning new ways of working. Effective change management recognises this and incorporates learning and development into the change management plan. Delegates will consider:

• The process of learning
• Identifying and meeting learning needs
• The implications of 'learning styles' when designing learning interventions

Communications and Stakeholder Engagement

Stakeholder Strategy

Change agents need to understand who will be affected by the change so that their requirements can be taken into account while minimising disruption to current operational performance. Delegates will learn how to:

• Identify and analyse stakeholders
• Develop effective influencing strategies

Communication and Engagement

Effective communications are fundamental to any successful change. Delegates will consider:

• The theory of effective communications
• The use of different communication channels
• How to develop a communications plan
• How to monitor and evaluate the effectiveness of the communications

 Change Management in Practice

Change Impact

Change does not occur in isolation. Change agents will need to manage the relationship between the change journey, business continuity and successfully embedding the change. Delegates will be shown:

• Tools that help assess the wider impacts of the change and so ensure a comprehensive change management plan is developed

Change Readiness, Planning and Measurement

Even if an organisation is effective today, change is likely to be heading its way. Successful organisations start planning for change long before it becomes a necessity. Delegates will learn how to:

• Build motivation to change
• Build organisational readiness for change
• Prepare for resistance

Personal and Professional Management

One individual is unlikely to be able to undertake all the activities to support successful change. Typically, teams will be involved in supporting and shaping the change. Delegates will consider how to:

• Develop effective teams to help manage change

Project Management: Change Initiatives, Projects and Programmes (practitioner level material)

Change agents will need to decide on the delivery mechanisms for change. Delegates will consider:

• What governance structures to put in place
• How different project management methodologies might impact on the management of change

Facilitation (practitioner level material)

Change agents will frequently be helping others to 'find answers' to difficult business problems. Delegates will consider:

• Approaches to running larger workshops (The use of a World cafe or Open Space Technology)

Sustaining Change (practitioner level material)

After all the hard work how can we ensure that the change 'sticks'. Delegates will consider:

• What design factors help ensure that the change is permanently embedded within the organisation

Prerequisites:

No prerequisites are necessary for attendance, although delegates would benefit from some experience of organisational change prior to attending the course.

Certification / Exam:

The Foundation examination is:

• Externally accredited by the APMG
• 40 minutes
• Closed book
• Multiple-choice (with 50 questions and a pass mark of 25/50)

The Practitioner examination is:

• Externally accredited by the APMG
• 2.5 hours
• Partial open book (The Effective Change Manager Handbook may be used)
• Objective text i.e. complex multiple-choice
• Covers 4 syllabus areas including the Foundation level material
• 80 marks available and a 40/80 pass mark

Further Information:

 For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk

This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.

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