Telephone Skills for Professionals
Course Code: BSTS
Duration: 1 day
Price: £195
Upcoming Events
- Virtual Classroom
- Tue 26 May 2026
- 1 day
- £195.00 (€236.00)
Course Overview:
Did you know that in a face-to-face conversation the tone of your voice accounts for 40% of the impression you make? For telephone conversations it’s even more important. In this course you will learn how to communicate information clearly and without risk of misunderstanding. You will also learn how to present a professional image and confidently lead faceless conversations in a business setting.
Target Audience:
This course is perfect for people of all experience levels and seniority who use the telephone to talk with external customers (clients/suppliers), as well as internal customers (colleagues/contractors).
Course Objectives:
By actively participating in this course, you will learn about the following:
- Developing a professional telephone manner.
- How to prepare for making calls, leaving messages, and answering the phone.
- Understanding your caller’s requirements to be able to capture useful information and properly relay this.
- How to deal with difficult calls effectively and professionally.
Course Content:
- Listening skills and telephone etiquette
- Telephone tips – making and receiving calls
- Receiving and relaying messages effectively
- Leaving a voicemail message
- Leading the conversation
- Dealing with difficult calls
Prerequisites:
There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!
Certification / Exam:
There is no exam relating to this course.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
