Assertiveness
Course Code: BSASS
Duration: 1 day
Price: £395
Upcoming Events
- Virtual Classroom
- Tue 21 July 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Thu 15 October 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Mon 11 January 2027
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Thu 22 April 2027
- 1 day
- £395.00 (€460.00)
Course Overview:
Do you find yourself bowing down to others even though you disagree? Or perhaps you argue a lot with your colleagues? Maybe no one dares to argue with you, and you always get your own way! If any of these ring true, you are not being assertive, and you are not reaching your full potential.
Your ability to effectively articulate your thoughts and desires is critical to your success in any endeavour, both in and out of the workplace; whether you let others have things their way to keep the peace, or you bulldoze others into submission, this is not an effective way to operate and will only serve to build resentment and stifle the growth of your team.
During this course you will explore a range of techniques to help you make a powerful and positive impression on others while remaining true to yourself.
Target Audience:
This course is a must for managers, leaders, supervisors, and team leaders. It is also suitable for anyone who is looking to build confidence and make an impact.
Course Objectives:
By actively participating in this course, delegates will be able to:
- Differentiate between assertive, aggressive, and passive behaviours
- Recognise and manage passive and aggression in an assertive manner
- Modify your behaviour to strengthen your position whilst remaining assertive
- Understand how conflict can arise and modify your behaviour accordingly
- Say ‘no’ with greater confidence
Course Content:
- What is Assertiveness?
- Assertiveness v non-Assertiveness behaviours
- Understanding appropriate body language and tone of voice
- Assertiveness techniques: DESC; Stages of Assertion; Saying ‘No’
- Rights and responsibilities
- Practice being assertive
Prerequisites:
There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience.
Certification / Exam:
There is no exam relating to this course.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
