This MS721 course is designed to give you the knowledge and skills to become a Collaboration Communications Systems Engineer. Gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms, and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin centre, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
This course is suitable for those wishing to become a collaboration communications systems engineer and achieve the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification. Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
By actively participating in this course, you will learn about the following:
Introduction to Teams meetings and calling.
Planning for Teams Phone, Microsoft Teams Rooms, and Surface Hub.
Planning and optimising network performance for Teams media.
Configuring and deploying Teams Phone (including with Direct Routing).
Extending Teams Phone with additional services.
Managing meetings and events experiences.
Creating and assigning Teams policies to meet business requirements.
Configuring and managing voice users, auto attendants, call queues and Teams devices.
Monitoring and troubleshooting Teams collaboration communications systems.
Before attending this course, you should have general knowledge of the following topics:
Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics
Module 1: Introduction to Teams Meetings and Calling
Introduction
Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams devices
Knowledge check
Summary and resources
Module 2: Plan for Teams Phone
Introduction
Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail
Knowledge check
Summary and resources
Module 3: Plan for Microsoft Teams Rooms and Surface Hub
Introduction
Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub 2S
Understand and plan Teams Room accessories, components, and peripherals
Understand Teams Rooms management options
Knowledge check
Summary and resources
Module 4: Plan and Optimise Network Performance for Teams Media
Introduction
Understand Teams network requirements
Design network for media optimization
Design and implement QoS
Knowledge check
Summary and resources
Module 5: Configure and Deploy Teams Phone
Introduction
Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Configure Audio Conferencing
Knowledge check
Summary and resources
Module 6: Configure and Deploy Teams Phone with Direct Routing
Introduction
Design Direct Routing call flows
Implement SIP trunking with Direct Routing
Configure Emergency Calling for Direct Routing
Extend Teams Direct Routing infrastructure
Deploy and maintain a survivable branch appliance
Knowledge check
Summary and resources
Module 7: Extend Teams Phone with Additional Services
Introduction
Understand how Teams interacts with additional services
Configure compliance recording in Teams
Configure and integrate a Certified Contact Center in Teams
Design and deploy voice bots in Teams
Knowledge check
Summary and resources
Module 8: Manage Meetings and Events Experiences
Introduction
Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Configure live events settings
Create and manage live events policies
Examine live events across Microsoft 365
Knowledge check
Summary
Module 9: Guided Project – Create and assign Teams Policies to meet Business Requirements in Microsoft Teams
Introduction
Prepare
Exercise - Create a security group
Exercise - Create and assign a messaging policy in Teams Admin Center
Exercise - Create a meeting policy and assign with PowerShell
Knowledge check
Summary
Module 10: Configure and Manage Voice Users
Introduction
Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile
Knowledge check
Summary and resources
Module 11: Configure Auto Attendants and Call Queues
Introduction
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold
Knowledge check
Summary and resources
Module 12: Configure, Deploy, and Manage Teams Devices
Introduction
Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Manage Microsoft Teams displays
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags
Knowledge check
Summary and resources
Module 13: Guided Project – Prepare Meeting Room Experiences
Introduction
Prepare
Exercise - Create dynamic security group
Exercise - Configure security settings
Exercise - Create room resource accounts
Exercise - Configure mailbox properties
Knowledge check
Summary
Module 14: Monitor and Troubleshoot Teams Collaboration Communications Systems
Introduction
Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Teams client issues
Diagnose and troubleshoot call failure and call quality issues
Report on and troubleshoot Teams calls with Call Quality Dashboard
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices
Troubleshoot Teams meetings and calling
Troubleshoot Teams Rooms devices
Knowledge check
Summary and resources
This course leads to the MS-721 Collaboration Communications Systems Engineer exam, which will earn you the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification.
This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.