This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focussing on rapid delivery of products & services to obtain maximum value.
The ITIL® V4 Managing Professional (MP) stream provides practical knowledge about how to run successful IT and digitally enabled services, teams and workflows.
The ITIL® V4 High Velocity IT (HVIT) qualification explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement. This module will enable traditional practitioners and organizations to update their skills and working methods for the digital era.
ITIL® V4 HVIT focusses on the characteristics of high velocity organizations and demonstrates how ITIL® operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation.
HVIT is one of 4 specialist courses and qualifications that together will enable students to gain the designation of ITIL® V4 Managing Professional.
This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises. Sample exams are provided to prepare students for the examination. The classroom-based course includes a 90-minute formal examination. On-line exams will be available for virtual courses.
The target group of the ITIL® V4 HVI course is:
Individuals continuing their journey in Service Management.
ITSM Managers and aspiring ITSM Managers.
ITSM Practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
The candidate must have passed the ITIL® V4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
The course will provide the candidates with details of the following topics:
Understand the rapid nature of the digital enterprise and how to co-create resilient and valuable digital services at speed.
Understand the benefits of a less centralized approach to IT service delivery.
Utilize the latest digital technology to optimize end-user services and maximise investments.
Balance working with complex, adaptive systems and flexible processes that can adapt to changing environments
Demonstrate how to integrate the digital product lifecycle with ITIL® core operating model to meet and exceed business goals.
Utilize new ways of working and approaches to enable small incremental steps and effectively work with new and complex systems.
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification:
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
Understand the digital products lifecycle in terms of the ITIL® operating model‚àö¬¢‚Äö?ᬮ?î??Œ©.
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.
Know how to contribute to achieving value with digital products.
Know how to use the following principles, models and concepts:
Ethics
Safety Culture
Lean Culture
Toyota Kata
Lean / Agile / resilient / continuous
Service-dominant logic
Design thinking
Complexity thinking
The following practices are discussed on this course:
Architecture management
Availability management
Business Analysis
Capacity management
Deployment management
Information security management
Infrastructure and platform management
Monitoring and event management
Portfolio management
Problem management
Relationship management
Risk management
Service continuity management
Service design
Service desk
Service validation and testing
Software development and management
Relationship management
The purpose of the ITIL® V4 High Velocity IT examination is to assess whether the candidate can demonstrate enough understanding and application of ITIL® V4 of HVIT as described in the syllabus, to be awarded the ITIL® V4 High Velocity IT qualification.
The ITIL® V4 IT qualification is one of the pre-requisites for the designation of ITIL® V4 Managing Professional which assesses the candidate‚àö¬¢‚Äö?ᬮ‚Äö?묢s practical and technical knowledge.
The exam takes the form of a closed book, multiple choice examination comprising 40 questions. The pass score is 70% (28 out of 40). Some students may be entitled to additional time your instructor will give more details if required.
Exams take place remotely via PeopleCert Online Proctoring which can either be booked directly by yourself or your trainer will organise for you. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam. Please see attached document and talk to your IT Department regarding any concerns about firewalls and permissions.
PeopleCert ExamShield Technical Details
The ITIL® Courses are offered by ATO Somerset CC. ITIL® V4 is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.