It’s not only what you say but how you say it that makes an impression. When it comes to building positive relationships, introducing new ways of working, and diffusing workplace conflicts; effective communication is one of the most powerful tools that you have.
Your interactions with colleagues and customers project your corporate image and set the tone for your career. In this course you will develop the key competencies that underpin effective written and verbal communication and explore a framework for honing these skills.
This course is designed for anyone who is looking to improve their communication skills and develop their professional image.
By actively participating in this course, delegates will be able to:
Recognise elements that make up effective communication
Improve their understanding of the appropriate language to use
Demonstrate the importance of grammar, punctuation, and spelling
Construct formal business letters and reports
Use appropriate email etiquette
Improve telephone and listening skills
Improve face to face communication
Improve presentation skills to leave a good impression
There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!
Written business correspondence
Telephone communication
Use of voice
Listening skills
Face to face communication
Ways of communicating online
Prepare and deliver a professional presentation
Dealing with complaints
Use of body language
Eliminating clichés
Setting the appropriate tone