Customer Service Training Courses

Discounts available for Group Training Courses - enquire here

Skilltec Training’s Customer Services courses are designed to be transformational and help our clients build exceptional customer experiences.

Suitable for everyone who is delivering service to customers, these courses equip you with the tools and techniques to be able to positively handle any request and differentiate the service you give to your clients.

Inspirational and motivational but also structured and practical, we focus on the real world of work, applying academic theory to actual work situations.  The training style is highly participative with plenty of space for class discussion of actual examples; we understand how vital it is to ensure your people excel in everything they do when engaging with customers.

Please click on the relevant course arrow below for full details including course outlines and Public Scheduled dates.

Bespoke Training for Customer Service

Make it personal – we’ll tailor the course to match your requirements. Our Training Specialists will work with you to implement a customer service culture programme that drives significant long-term improvements in customer satisfaction. Measured against baseline outcomes that we agree together, the training programme is tailorable to your specific goals and aspirations to make the learning meaningful and memorable. 

Our programme of Customer Service skills courses are designed to empower your team to increase repeat business, improve client interaction and increase satisfaction levels by gaining the skills and techniques for delivering excellent customer service to your clients.

Transforming the effectiveness and productivity of your workforce is key to high-performance business outcomes whether it be an individual successfully transitioning to a leadership role or your whole client support team being motivated and excited by improved Customer Service outcomes.  The ultimate objective is improved business effectiveness.

Group Training for Customer Service

All our Customer Service training courses are available as closed company courses specifically for the people in your organisation so please just ask us if there is a group of you who require the same training and we'll set up a course just for you on a date that matches your timescales.

Frequently Asked Questions

How many delegates can attend a Customer Service Skills course?

Our public-scheduled Business Skills and Business Development courses run to a maximum group size of 10 delegates or less. Our classes are designed to include lots of class discussion and real-life scenarios.

Is courseware included?

Yes – the majority of our Customer Service and Telephone Skills Courses come with supporting hand-outs and / or courseware to support the delegate post-support.

Will I receive a course certificate?

Yes – at the end of your Customer Service course you will receive a course completion certificate

When do I receive my Joining Instructions?

Joining instructions are sent out approximately 2-weeks prior to the course start date and contain everything you need to know in order to attend your Customer Service Skills course.

What is the Skilltec Training Virtual Classroom?

Our live-with-the-trainer Virtual Classrooms allows you to attend our Business Skills courses from anywhere. Our training specialists replicate the live classroom environment virtually incorporating using Microsoft Teams and encourage lots of class discussion.

Reviews

"Chris was amazing and so knowledgeable and also made us feel comfortable for the whole day." 

     - Lauren @ Babcock International ★★★★★

Effective Customer Service - On-site Course