Empowered to Lead: forward thinking solicitors invest in their managers' success

Empowering Managers, Transforming Performance

A dynamic and growing law firm in the South West of England recognised the need to support their future leaders and enhance their performance management processes.

As their CEO put it,

"We commissioned this training as there was a desire to improve focus on driving the teams forward coherently.  We are a young, dynamic customer-centric law firm which is constantly in a state of flux and this training is an important element of resetting our middle management teams and their standards."

The firm sought to empower their middle managers through training, with the skills and confidence to effectively lead their teams, provide constructive feedback, manage change effectively, and drive consistent performance. Therefore they got in touch to seek our advice.

Bespoke Training Program Development

Skilltec partnered with a South-West based legal firm to design and deliver a bespoke performance management training program tailored to their specific needs. We facilitated and led meetings focused on pinpointing individual training needs in detail, aligned these with organisational goals and gained agreement on a bespoke performance management programme. 

"Skilltec were professional and really helpful as we needed them to understand what the middle management team needed further development on, for the future journey that we are undertaking"

Our highly experienced Business Skills Training Specialist carefully developed and delivered the tailored training programme.  Chris is adept at people and change management and worked hard to ensure that the needs of the entire group were met. 

The course equipped the team with the tools and techniques to be able to positively handle their teams in the future as well as managing upwards to ensure consistency in all areas.

Performance Management Training

Chris facilitated interactive workshops that allowed the managers to share their experiences and challenges, and look at how their individual teams were working and what was needed to improve.  The training focused on key skills such as:

• Setting clear goals and expectations

• Providing constructive feedback

• Conducting effective performance reviews

• Motivating and developing employees

"The course has helped the managers to look at how their teams were working and what was needed to ensure consistency in all areas. It has helped them to understand the importance of positively handling their teams in the future as well as managing upwards to ensure consistency." 

Reaping the Rewards of Training

The training program equipped the team with the tools and techniques to confidently handle performance discussions and manage upwards effectively. Senior Partners and the CEO of this large law firm noted a significant improvement in their managers' ability to drive the teams forward and ensure consistency in performance management.

The Firm have invested in their people and reaped the rewards, their business model now incorporates continuous learning, as they continue to see real results from the training:

"I can confidently say that the training was very effective through the numerous conversations with the managers stating how good they thought their training in performance management was, as well as feedback from some of the teams working with the managers singing the praises of the new culture.” 

Effective Performance Management Benefits

Training in (and the understanding of) performance management ensures that your employees’ activities are in line with your wider business’ objectives which is critical to business success.  It also improves employee productivity as well as motivation. 

These benefits include:

• Highlighting training gaps and focus on where further training is needed.

• Boosting employee morale, productivity and performance.

• Identifying the right employees for promotion.

• Improving workforce planning, including managing workloads and delegation.

• Boosting employee retention/reduces employee turnover.

• Giving employees more autonomy to manage their responsibilities.