Course Code: BSPII Duration: 1 Day Price: £295+VAT
During this course you will learn how to develop your impact and confidence, especially when dealing with difficult situations and people you find challenging.
This course is appropriate for anyone who believes they could be more effective in their dealings with others.
On completion of this course, delegates will be able to:
- Describe the importance of managing the first impressions you create.
- Use appropriate assertive behaviours when dealing with difficult people and situations.
- Use a range of communication styles when dealing with difficult situations.
There are no specific pre-requisites for this course.
The following topics will be covered in this course:
- Managing first impressions
- Effective communication
- Transactional analysis
- Laws of influencing
- Behavioural styles