Introduction to Management

Course Code: BSITM   Duration: 2 Days   Price: £595+VAT
Overview

This course will provide an introduction to some of the key principles and skills of management.

Audience

This course is appropriate for anyone who has recently been appointed to a team leader or supervisory role for the first time.  It is also beneficial for those considering moving into a team leader role and who wants a clearer idea of what might be involved.

Learning Objectives

On completion of this course, delegates will be able to:

  • Describe the role and skills of an effective manager.
  • Organise your workload so that you can optimise your time and effectiveness.
  • Use a range of techniques to motivate your staff.
  • Give performance feedback assertively.
  • Develop strategies for dealing with difficult members of staff.
Pre-Requisites

You will get the most our of this course if you are in the role of a team leader or are looking to move into this role in the near future.

Course Contents     

The following topics will be covered in this course:

  • The roles and responsibilities of a team leader
  • The skills and attributes of an effective team leader
  • Prioritising and scheduling tasks
  • Getting the best out of your staff
  • Leadership styles
  • Giving and managing feedback
  • Dealing with difficult staff and situations